Tuesday, August 23, 2011

The end of intellectual property is nigh… and not too soon !

note: this article was first published as a newsletter in January 2004
Many years ago members of the British Parliament were invited at one of the Royal retreats. Mrs Glenys Kinnock, spouse of the then-leader of the Opposition and erstwhile Member of the European Parliament, when in the drawing room noticed various works of art by famous painters stacked back to back in a stand. She reflected, noticeably annoyed, on why these were not being made available to the public given that ostensibly they were not even being enjoyed by the royals themselves. And she had a point.

Of course, having purchased something with one’s own money should mean that one can do with it whatever one damn well pleases. That is the prerogative of "ownership". In this case, however, it meant that the general public was being deprived of enjoying something that was part of their cultural heritage. And given that “enjoyment” is something of value to people in general, it also meant that in this instance value was being destroyed!
In the wider context of Intellectual Property the world applauded Napster and KaZaA for facilitating the free sharing of music, flying in the face of the Music Industry who saw their royalties dwindle. Napster in the meantime has lost its battle against the Industry, interestingly not for copyright infringement - which it did not do - but for effectively “aiding and abetting” such infringement since the files where shared via Napster-operated servers [1].
Several global events then triggered discussions with regard to Intellectual Property that were morally more challenging: the South-African government passed legislation to allow for the purchase of cheaper generic versions of anti-aids drug cocktails to combat the AIDS epidemic in Africa – and were sued by some forty pharmaceutical companies claiming infringement of US patent rights [2]; and the Canadian government was similarly challenged by Bayer [3] when it ordered anti-anthrax pills from Apotex Inc, Canada's largest pharmaceutical company, in response to the terrorist attacks in the USA.
The arguments in favour of Intellectual Property Rights (IPR) are well understood: without legal protection against unauthorised and uncontrolled copying companies would be unable to charge the higher margins needed to cover the research & development costs that copycats do not have. For pharmaceutical companies these R&D costs clearly are significant.
There is however an alternative: given that IPR are increasingly challenged not just by rogue operators but even by governments looking after the social interest, and given that the protection of IPR becomes increasingly difficult – and costly – perhaps IPR are just no longer a basis for sustainable competitive advantage!
IPR should be recognised for what they are: a relic of the ‘old’ Industrial Economy, where ownership is exclusive and business focus is on “I win, you lose” (or: “it’s mine, not yours”) in a zero-sum game conducive to corporate expansionism measured by market share. But in the Knowledge Economy it is no longer possible to “be everything for everyone”. Instead there is increasing talk and interest in collaborative commerce and open innovation models where business success is measured by the agility to combine one’s strengths with those of partners. This is in fact a search for the “win-win” combination where both parties trustingly contribute to each other’s success. Instead of hoarding one’s strengths they are being made available for others to in fact expand the application areas. This is called creating leverage: maximising value while minimising costs (at the very least avoiding lawyers’ fees for patent filing & protection).
Intellectual Property has its place in business: it is a form of Intellectual Capital that sits at the core of Human Capital (sprung from people’s creativity), Customer Capital (valued and coveted by customers) and Structural Capital (belonging to the organisation). But "Rembrandts in the attic" [4] – or in the Queen’s castle - are of use to no-one! Business today is based on knowledge, and the value of knowledge increases with use. So let knowledge be used – the more the better. Realise that the value of one’s Intellectual Capital assets increases the more they are accessed and used. Realise also that other forms of Intellectual Capital besides Intellectual Property can bring in revenues.
Linux proves that success can be achieved without resorting to secretive and protective measures against IPR infringement. Everyone is invited and positively encouraged to contribute to the improvement of the product, making it better for all to enjoy. No “not invented here” nonsense! Interestingly, the number of upgrades and new versions is now very limited – which cannot be said about certain other operating systems.


[4]     A reference to the book with that same title by Rivette K and Kline D

Wednesday, August 3, 2011

Managing Knowledge versus Managing Change

Rainy day in the Alps - time for a new post !


I recently came across Guy St. Clair's blog on the connection between KM/Knowledge Services and - what he calls the "much-discussed and much-maligned" field of change management. As I see it, one cannot go without the other! They are the proverbial two sides of the same coin.

  • 'Innovation' - according to Webster meaning "the introduction of something new", according to Wikipedia derived from the latin 'innovare' = "to renew or change" (!) - may also be defined as "creation of new knowledge or insight": it is by taking a departure from the 'norm', from what others are doing or have done before, that new insights may be created.
  • Being innovative is therefore predicated on how well you (as an organisation) manage your current knowledge BUT ALSO on your capabilities for challenging that current knowledge and come up with new knowledge/insights; i.e. for learning.
  • It is in this context not enough to effectively manage one's current knowledge (incl. capturing & disseminating), since this will only sustain the current knowledge, not improve/renew it: Without (organisational and/or individual) capabilities for learning you will be unable to challenge currently held beliefs and insights (for instance when observations do not match expectations) and come up with new insights: 'Learning' is as much the un-learning of current knowledge as the learning of new knowledge !
'Learning' is therefore in many respects synonymous with 'changing', and the respective processes are very similar: where e.g. Kolb talks of Active Experimentation (= planning, applying, trying out) -> Concrete Experience (= practice) -> Reflective Observation (i.e. does the practice match the theory?) -> Abstract Conceptualisation (= developing theory, or (new) knowledge) the most basic change process involves Planning -> Doing -> Checking -> Acting.

Hence: 
  • (sustainable) innovation requires effective knowledge management in combination with (organisational and individual) learning capabilities; 
  • and the development of learning capabilities is in many respects the same as the development of capabilities to change.
I therefore always introduce myself as specialist in "management of knowledge, innovation and change" since these are intricately and inextricably interlinked. 



Note that many years ago the introduction of Total Quality Management (TQM - for which PDCA provides the foundation) also faced this same challenge: TQM not only required a change in operating processes, but also a change in organisational culture !